Cyber Awareness Training Helps to Stop Fraudulent Caller

Following attendance, at our free monthly Cyber Awareness Training Webinar, we were contacted by Heather Stanley of Trafford Media & Communications Limited who explained how our training helped her identify a fraudulent call trying to obtain company bank details.


Heather received a call from someone claiming to be from ‘their bank’ (this was the first red flag). The person on the phone call suggested several transactions were going out of their account – all for the same amount (second red flag).


The fraudster then continued to ask for information about their bank account (third red flag) including their username for online banking. They also asked for her password (banks will never ask for this on a call) so they could stop the payments.


At no time did the fraudster go through any security verification with Heather and refused to take no for an answer when advised that they would need to speak to a Director.


The final red flag was that the caller ID on Heather’s phone was ‘Co-operative Bank SMART’ spoofing a number used for personal banking, not for business banking. Thanks to attending our Cyber Awareness Training, Heather was able to spot four separate red flags, which helped her deal with a very pushy caller.

Heather immediately reported this to the fraud department for her bank. Anyone who has fraudulent attempts to gain access to your personal or business banking accounts must take action to report them to your bank and Action Fraud.


Our next Cyber Awareness Training Webinar is taking place on Tuesday 12th January 2021 at 12 pm, we’ll be discussing; the cybercrime trends we faced in 2020, we’ll look ahead and prepare you for 2021 and what security checks your business should tick off in January. Find out more on Eventbrite.


For further information and practical guidance on cybersecurity for your business, sign up to our FREE Core Membership.

The contents of this website are provided for general information only and are not intended to replace specific professional advice relevant to your situation. The intention of Cyber Resilience Centre for Greater Manchester (CRCGM) is to encourage cyber resilience by raising issues and disseminating information on the experiences and initiatives of others.  Articles on the website cannot by their nature be comprehensive and may not reflect most recent legislation, practice, or application to your circumstances. CRCGM provides affordable services and Trusted Partners if you need specific support. For specific questions please contact us.

CRCGM does not accept any responsibility for any loss which may arise from reliance on information or materials published on this website. CRCGM is not responsible for the content of external internet sites that link to this site or which are linked from it.

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